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Frequently Asked Questions
PRODUCT RELATED
Handspun yarns are naturally more breathable than mill-spun fabrics, allowing for better airflow and enhanced comfort. Our garments are crafted from natural textiles like handwoven cotton, silk, linen, and wool, all chosen for their softness and ease of wear. We use plant-based dyes and work closely with artisans to preserve traditional techniques. Each piece is produced in small batches, ensuring a thoughtful, sustainable approach from seed to final garment. For specific fabric details, check the Product Details section under each product description.
All our pieces are made in India through a fibre-to-finish process that begins in artisan communities and comes together at our workshop in New Delhi. We work closely with Kala Khoj in Kachchhâa producer-owned organisation with 250 artisan membersâwhere textiles are made slowly and by hand, often within artisan homes.
Our cotton garments use handspun, handwoven cotton with a significantly lower carbon footprint, dyed with plant-based colours, and finished using craft techniques like smocking, painting, and tie-dyeing. Our silk pieces are made using mulberry silk from Srinagar, Jammu & Kashmir.
The entire process is rooted in care and generational skill, with a majority of our value chain led by women and many artisans under the age of 35.
Every garment passes through many skilled hands, and you can learn more about the specific techniques in the âMeet the Makersâ section on each product page.
Every 11.11 garment has a story, and through our Meet the Maker feature, you can trace its entire journeyâfrom fiber to finishâand connect with the artisans who brought it to life. Each piece comes with a unique number, highlighting its individuality and the craftsmanship behind it.
Made in small batches, our garments are crafted with indigenous organic cotton (Kala Cotton) and 100% natural dyes, using techniques like hand spinning, weaving, painting, and miniature tie-dyeing. This hands-on approach gives every piece its own distinct texture and character, while significantly reducing environmental impactâa hand-spun, hand-woven cotton shirt produces 93% fewer carbon emissions than a mill-made one.
Designed to evolve with wear, these garments carry the imprint of the many hands that shaped them, making each one truly one of a kind.
For our clothes, we've done extensive R&D to achieve a quick- gentle cycle in the washing machine using mild detergent or we recommend a quick hand wash in cold water. It is advisable to wash our garments separately, do not bleach, and avoid leaving the garment soaking for long. Itâs also best not to expose the garment to direct sunlight while drying, as it may cause variation in colour.
Brand has been extensively working towards the aspect of colour bleeding and if your garment has colour bleeding which is normal in naturally dyed garments- it might happen for a first few washes after which the colours settle and begin to develop their own graceful, lived-in character over time.
Yes, our natural dyes are safe for sensitive skin and kind to the planet. Theyâre made from plant extracts, minerals, and biodegradable ingredients.
Sizing and Fit Related
We have provided detailed size charts of garments on their product pages. Feel free to reach out for personalized sizing help at thekhadiway@11.11.in or Call/ Whatsapp us at +91 9711863919 (from Monday to Saturday between 9:00 AM to 6:00 PM IST).
Every piece has its own unique shape, so we encourage you to take a look at the specific details to ensure you choose the size that feels most comfortable for you. If you need any help, feel free to reach out at thekhadiway@11.11.in or Call/ Whatsapp us at +91 9711863919 (from Monday to Saturday between 9:00 AM to 6:00 PM IST).
Sustainability Related
At 11.11 / eleven eleven, sustainability is woven into every stepâfrom fibre to finish. We work with natural fibres like handspun cotton and Kala cotton, both of which are rooted in low-impact, regenerative practices. Our handspun yarn carries up to 93% lower carbon emissions than mill-spun alternatives, while Kala cotton, native to Kachchh, is a regenerative cotton which is resilient to pests, rain-fed crop that requires no irrigation and thrives without pesticidesâusing 100 times less water than conventional cotton.
Every garment is dyed, printed, or hand-painted using plant-based natural dyes that are safer for your skin and far less polluting than synthetic options. These traditional techniques not only preserve the ecology but also honour artisanal wisdom thatâs been passed down through generations.
By choosing this product, youâre supporting a supply chain rooted in transparency, environmental care, and the quiet excellence of handcraft. Sustainability here isnât just a featureâitâs the foundation.
Our garments are made to leave a lighter footprint on the planet. We use organic and rain-fed cotton, handspun and handwoven by artisansâthis process alone creates 93% lower carbon emissions compared to machine-made textiles.
We dye and print using plant-based colours that are biodegradable and gentle on the skin, and even the water used in dyeing is reused to nourish local crops. By working with slow, traditional techniques, we avoid overproduction and reduce waste at every stage.
As a brand, weâre also actively working towards fully compostable garmentsâusing only natural dyes, organic fibres, and low-twist yarns that break down more easily at the end of their life. Every piece is made with the idea of giving back to the earthânot just taking away from it.
At 11.11 / eleven eleven, ethical practices shape everything we do. Our artisans are the foundation of the brand, and we ensure they are paid fairly for their craftsmanship. We carefully select sustainable materials and natural dyes that respect the environment. Through complete transparency, we showcase the journey of each garment via our "Meet the Maker" initiative, allowing you to connect with the artisans behind the work. By preserving traditional crafts and supporting rural livelihoods, we remain rooted in the belief that our success is driven by the skill and dedication of our artisans.
Brand Related
At 11.11 / eleven eleven, our story begins with a love for Indiaâs traditional ways of making clothes. We work closely with artisans to hand-spin, weave, and dye each piece using natural fibres and plant-based colours. Everything is made slowly and in small batches, with care and intention.
Our mission is to keep these craft traditions alive, work with artisan communities, and care for the planet by using low-impact, natural processes. We want to offer clothing that feels specialâmade by hand, with a story behind every garment.
11.11 / eleven eleven is a brand that blends Indiaâs rich handcraft traditions with modern luxury. We work directly with artisans across India, creating small batches of slow-made, eco-friendly clothing using organic cotton, natural dyes, and age-old techniques. Every piece tells a story of craftsmanship, sustainability, and a deep connection to the land.
Great question! What makes 11.11 stand out is that every piece is handcrafted and made-to-order with care. We prioritize eco-friendly practices, using organic materials and natural dyes. What really sets us apart is our close collaboration with artisans, ensuring each garment is not only unique but sustainably made. Itâs clothing thatâs designed to feel good, do good, and make a positive impact on the planet!
We collaborate directly with artisans across India, ensuring theyâre paid fairly and have steady work. We're all about helping them keep their traditional crafts alive, like Bandhani, Shibori, and Tangaliya weaving. Itâs not just about the workâthey get to take pride in their craft, and we make sure theyâre supported in both their craft and livelihood. It's a transparent and supportive relationship all the way through.
We have an appointment based store located in New Delhi.
We are open Monday to Saturday 11:00 AM-7:00 PM.
Shipping Related
There is a shipping charge of $40 for orders below $300.
Orders above $300 have free shipping across world.
We use FedEx and once shipped the order should be delivered in the next 4-5 business days.
Returns and Exchanges Related
As a policy, we do not offer returns or exchanges on a made-to-order piece, but our customer care team would be happy to assist you for any product or size related concerns.
However, if the product is wrongfully delivered (product doesnât match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order. Your item(s) must be unused and in the same condition that you received it and must also be in the original packaging.
Items bought during Sale events are not eligible for return or exchange. All sales are final.
To return or exchange a product or report damage in transit, please get in touch with our Customer Care within 48 hours of delivery.Â
We only take returns if the product is wrongfully delivered (product doesnât match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
Items bought during Sale events are not eligible for return or exchange. In such situations, we take full responsibility for the return shipping charges and ensure a hassle-free process for you.
Payment Related
We accept a variety of payment methods for your convenience, including credit and debit cards, PayPal, Apple Pay, Google Pay, UPI, and net banking.
To use a discount code, simply enter the code in the designated discount code box at checkout and click "Apply." The discount will automatically be deducted from your total. Please ensure the code is valid and meets the terms and conditions. If you face any issues, feel free to contact our customer support team at thekhadiway@11.11.in or Call/ Whatsapp us at +91 9711863919 (from Monday to Saturday between 9:00 AM to 6:00 PM IST).
Yes, your payment is completely secure. We use industry-standard encryption, secure payment gateways, and 3D authentication to protect your personal and financial information
Order Specific Related
Once your order has shipped, we'll send you an email with an airway bill number so you can track your package online. If you're a registered customer, you can also track your order by signing into your account and selecting 'My Orders.
Modifications are only possible within 24 hours of placing the order. Contact us at thekhadiway@11.11.in or Call/ Whatsapp us at +91 9711863919 at the earliest.
Feel free to email us at thekhadiway@11.11.in or Call/ Whatsapp us at +91 9711863919 (from Monday to Saturday between 9:00 AM to 6:00 PM IST).










